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Frequently Asked QuestionsFREQUENTLY ASKED QUESTIONS
How do I care for my jewelry?Here are some general instructions for caring for your silver A.H.Smith:
How do I care for vermeil?The vermeil from A.H.Smith is a thin coating of 18K or 22K gold over sterling silver. Although less durable than gold-filled, vermeil is more durable than gold plating. To care for your vermeil jewelry, never machine polish or use any chemicals such as silver or gold cleaner. Care should be taken to avoid vigorous polishing. A polishing cloth may even be too rough and cause scratches. Oxidation of the sterling silver underneath is possible, so store your vermeil jewelry in a zip-lock bag to avoid scratches. We're told by Marianna that in Bali cotton balls are used to gently clean the vermeil jewelry and we've found they work excellently! With proper care, your vermeil jewelry will last for years. How do I care for gold?You can clean gold jewelry with a soft (very soft) toothbrush and some soapy water (dishwashing liquid works fine for this). Dip the toothbrush in the water and use it to get into all of the crevices, brushing ever so gently. Rinse the piece in warm water until the water runs clear. Buff your piece dry with a soft, lint-free cloth to make it shine. If you prefer, you can also use a non-abrasive jewelry cleaner that you can buy at the store. If your gold jewelry contains gemstones, check to make sure that the cleaner is safe to use with them. Don’t wear your gold jewelry 24 hours a day, seven days a week, since this will make it more likely to get damaged over time. The higher the karat, the softer the gold is. A.H.Smith’s is almost all 18k, so should be protected from scratching and damage the way one would care for any fine piece of jewelry. When you do take off your gold pieces, store them in a velvet-lined jewelry box or case that contains compartments for each item. Or, separately wrap each piece in tissue paper and keep in small bags or pouches. Keep your diamond jewelry separate because the hard stone can scratch your gold easily. Finally, be sure your jewelry is dry when you put it away, because moisture can cause springs and clasps to weaken over time. How is my jewelry shipped?Your package will be shipped via FedEx and each item in the order is professionally gift wrapped. If you have given us your email address, you will receive an email from FedEx when your order has shipped. If you have any special shipping requests, please enter these in the Comments Box at check out. Expedited 2 and 3 day delivery is also available at checkout. Where is the jewelry made?All of our jewelry is made in partnership with independent silversmiths from Indonesia, China, Pakistan, India, Thailand and Germany. How long does it take to process an order?All orders received by 3PM ET are shipped the same day, Monday-Friday. Why is the web site called A.H.Smith?A.H. Smith is a group of silversmiths. Do you repair jewelry?In the rare instance that a piece of A.H. Smith jewelry is in need of repair (such as replacing a gemstone), we will be happy to evaluate the piece. If it is a repair can be done at the A.H. Smith office, we will do that and return to the piece to you as soon as possible. Please allow 4-6 weeks. If the problem cannot be repaired by our staff, we will contact you to decide how to proceed. What are your hours?An order can be placed on our web site 24 hours per day. Do you have a store?No. All of our items are offered exclusively on this A.H. Smith. Can I layaway purchase?No, layaway is not currently available. Do you sell your email list?No. Never. We respect your privacy and never share our mailing lists with other companies. Does AHSmith.com have a privacy policy?A.H.Smith is committed to protecting the privacy of our customers. We will only collect information from you which is needed to process your orders or to provide you with a more convenient and complete experience through announcements via email. We reserve the right to make any changes to our privacy policy, and will provide notice of any changes in this information section of the web site. Where else can I find A.H.Smith?A.H. Smith jewelry is found on several shopping and comparison sites but all of the items are sold online. I can’t find the piece I am looking for on your web site, does this mean it is not available?No! We have many more pieces than we can show on our site, so the piece you may still be available. Please email service@ahsmith.com and let us know what you are looking for and we will do our best to find one for you. Do you ship outside the United States?We do ship outside the United States via USPS Air Mail for free. While we do everything we can to ensure the package gets to you quickly, there is always a chance jewelry will be stopped and retained for a fee by customs. I have a great idea for a pendant/earring/stone combination! Will you design it for me?While we don't take on custom projects, we are more than happy to listen to inspired ideas for future designs. You can send any ideas to service@ahsmith.com and we will forward them to the silversmiths. I loved shopping on A.H. Smith! How can I send the silversmiths a note telling them how wild I am about their designs?Our silversmiths are always happy to get letters from people who watch the show. You can send your emails service@ahsmith.com or write to A.H.Smith PO Box 190 Kipling, NC 27543 and we will make sure they get it. What are gift certificate terms and conditions?Gift certificates must be used within 12 months of the date issued as marked on the email or paper certificate. Gift certificates are for use only with the AHSmith.com web site. They may not be used for auction purchases. We are not responsible for lost or stolen gift certificates. If you have any questions please email our customer service department at service@ahsmith.com |
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